Terms and Conditions
Welcome to VeloCity, the top provider of urban cycling gear in Singapore! We are dedicated to providing high-quality, sustainable, and stylish products to enhance your city cycling experience. Before using our website or purchasing our products, please read these terms and conditions carefully. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.
1. General
These terms and conditions govern the use of the VeloCity website and the purchase of our products. The use of our website and the purchase of our products are subject to the laws of Singapore.
2. Privacy Policy
At VeloCity, we value your privacy and are committed to protecting your personal information. We collect and use your personal information in accordance with our Privacy Policy, which can be found on our website . By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
3. Product Information
We strive to provide accurate and up-to-date information about our products on our website. However, we do not guarantee the accuracy, completeness, or reliability of this information. The colors of our products may also vary slightly from what you see on our website due to differences in computer monitors. If you have any questions about our products, please contact us at accounts@velocityhot.com or +65 6688 9955.
4. Ordering Process
To place an order on our website, you must be at least 18 years old and have a valid credit or debit card issued by a bank acceptable to us. By placing an order, you are offering to purchase our products and are subject to these terms and conditions. Once you have placed an order, you will receive an email confirmation from us. This email does not constitute acceptance of your order; it is a confirmation that we have received it. We reserve the right to reject or cancel any order for any reason at any time.
5. Payment
We accept payment through major credit and debit cards, including Visa, Mastercard, and American Express. All prices on our website are in Singapore dollars and are inclusive of GST. We reserve the right to change our prices at any time without notice.
6. Shipping and Delivery
We offer free shipping within Singapore for orders above $50. For orders below $50, a flat shipping fee of $5 will be charged. We aim to deliver your order within 3-5 business days. However, delivery times may vary depending on your location and the availability of our products. We are not responsible for any delays or failures in delivery caused by events beyond our control.
7. Returns and Exchanges
We want you to be completely satisfied with your purchase from VeloCity. If for any reason you are not happy with your purchase, you may return it within 14 days of receiving it for a full refund or exchange. All returned items must be in their original condition and packaging. Please contact us at accounts@velocityhot.com to initiate a return or exchange.
8. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of VeloCity and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
9. Limitation of Liability
In no event shall VeloCity, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of our products.
10. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
VeloCity
10 Bayfront Avenue, Hotel, Tower 2 Level 57
Marina Bay Sands
Singapore 018956
Email: accounts@velocityhot.com
Phone: +65 6688 9955